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About the Role

Do you love talking to people and proactively sharing information?
As a member of the CrestTec team, you will support customers operating in highly regulated, uptime-critical environments by providing responsive, detail-oriented service. You will be responsible for advocating for customers in the semiconductor and biopharma industries, where accuracy, reliability, and communication matter every day.

CrestTec supports semiconductor fabs, biopharma facilities, and OEMs with MRO components and engineered solutions that keep critical processes running.

Key Responsibilities

  • Serve as a primary point of contact for customers, providing responsive and professional support via phone and email

  • Deliver a high level of customer care through accurate order entry, scheduling, coordination, and fulfillment support

  • Accurately enter customer orders into the ERP system and track order status through completion

  • Coordinate with internal teams including supply chain, quality, operations, applications engineering, and outside sales to ensure timely and compliant order execution

  • Communicate clearly with customer procurement, operations, and maintenance teams regarding order status, pricing, availability, and lead times

  • Generate reports and supporting documentation for internal stakeholders and customers

  • Support MRO-driven customer needs with urgency, accuracy, and attention to detail

  • Maintain technical and industry knowledge through training and internal resources

  • Contribute to overall team objectives and assist with additional tasks as needed

 

Qualifications

  • 1–3 years of relevant customer service or inside sales experience

  • Excellent phone etiquette and strong verbal and written communication skills

  • Highly organized with the ability to prioritize multiple requests

  • Detail-oriented and comfortable working in fast-paced, regulated environments

  • Driven to support customers and advocate for their needs

  • Calm, professional, and solutions-oriented under pressure

 

This role is well suited for someone who enjoys supporting customers, coordinating details, and being a reliable point of contact in a technical, operations-driven environment. It is ideal for a service-minded professional who values accuracy, communication, and teamwork while supporting semiconductor and biopharma customers.

How to apply